About Kent RO

Kent RO is a health care products company with a vision for making the world a healthy and a happy family. Kent produce innovative health care products that purify the water we drink, the food we eat and the air we breathe, thus help people live healthier. Kent is pioneer in bringing revolutionary Reverse Osmosis (RO) technology to India for the first time, Kent, started in 1995 in Noida, India. Despite a humble beginning, today Kent is a strong organization with offices spread across major cities of India. Most importantly, today Kent has millions of satisfied customers to its credit.

Kent Product Portfolio is categorized under two main streams

• Water Purifiers.
• Water Softners.

Key Aspects of the Project

Water Purifiers : this category has following products:

• Mineral RO : This product line is for mounting in kitchens, under the counter or commercial usage.
• Gravity : it’s a desk/ table product Makes Water Pure without using any chemicals lke Chlorine, Bromine or lodine etc.
• Ultra Violet: state-of-the-art 3-stages Ultra-Violet water purification system ‘ Kent Ultra' that protects drinking water from bacteria & viruses efficiently. Resulted from the latest innovations in UV technology, it marks advancement over common UV Water purifiers. Designed with a multistage filtration system, it uses Sediment Filter and Nano Silver coated Carbon Filter to enhance capability for eliminating micro-organisms.

Water Softener: state-of-the-art 3-stages Ultra-Violet water purification system ‘ Kent Ultra' that protects drinking water from bacteria & viruses efficiently. Resulted from the latest innovations in UV technology, it marks advancement over common UV Water purifiers. Designed with a multistage filtration system, it uses Sediment Filter and Nano Silver coated Carbon Filter to enhance capability for eliminating micro-organisms.

Project and MERINO Relationship Background

Kent selected Infor ERP LN in end of calendar year 2007 and selected one of the Infor Channel Partner for doing the implementation. Though Kent went live on 1st April 2008 but were never able to use the system to the expectations of the management and the users because of lot of configuration mistakes, chart of account setting issues and no implementation of important functionalities .

In June 2008 Kent invited Merino Services because of its successful track record in Infor ERP LN and decided to undergo re implementation of most of the functionalities and implementation of all the gaps in implementation. Key aspects of the relationship with Merino are as follows

• Re Implementation of Infor ERP LN with following functionalities
  • Finance
  • Distribution
  • Service (Plant Maintenance and Customer Services and integration with Salesforce.com)
  • Manufacturing
  • Enterprise Planning
• Implementation of Infor ERP LN at Kent Appliances
• Development of AFS controls to reduce the number of screens and transaction time at the branches
• Implementation of Infor Work Flow
• Implementation of Personal Information System and Payroll developed on Infor ERP LN by Merino Services
• Implementation of Expense Management System an add-on solution offered by MERINO to ERP customers
• Implementation of Crystal Reports as reporting system
• Application Management Services: Kent outsourced complete Application management of all the Enterprise Applications and Servers to Merino Services. MERINO provide SLA based support to Kent to manage its entire footprint of enterprise applications which include Infor ERP LN, Infor Work Flow, and Reporting System on BO / Click View, Personal Information System / Payroll and Expense management system.

Some of the key Challenges addressed during last 15 months of relationship with Kent are as follows

• Challenges on Company Structure set up by previous Implementation partner
• Enterprise Planning and Manufacturing Module not implemented.
• Challenges in Periodic Financial Closures in ERP LN.
• Service module adaptability to Large Post Sales Services team spread across regions.
• Dynamic Business Model being in Consumer Products.

Kent which was once struggling with Infor ERP LN is today one of the most reference customer of Infor ERP LN in India and is a success story for Infor

“We appreciate and express our thanks for the very professional and efficient way in which Merino Services Ltd. recently helped us in stabilizing on ERP LN system. Infor ERP LN implementation done by another Infor partner, implementation was not very user friendly, had implementation bugs, lots of gaps and system was unstable. After 3 months of Post Go Live struggle we involved Merino, and were pleasantly surprised to discover a very knowledgeable team and the quick turnaround time. Moreover, they added some add-ons as customizations that were missing in the standard package. Those customizations have added of momentum in our logistics and finance systems to such a degree that we have all of the headaches taken out of our busy periods. We would have no hesitation recommending Merino Services to organizations looking for support/implementation of ERP LN.” – Varun Gupta, Director, Kent RO Systems