Implementation Services Overview
Ensuring sustainable and robust growth through a strong foundation of business specific enterprise solution is one of the most critical strategic accomplishments that an enterprise strives for. It requires a meticulously planned, accurately mapped, well-executed roll out to establish such a foundation. It also requires extending and evolving that foundation in order to seize new opportunities and meet new challenges. The unique blend of Infor's Enterprise Solutions powered their comprehensive coverage, superior functionalities & excellent process integration capabilities with in-depth business, product & domain expertise of MSL helps you realize your business goals in a more comprehensive manner.
The most prominent features which clearly distinguish us from other enterprise service providers are:
- Our principal of maintaining exclusivity of principal vendor across the business & enterprise solutions portfolio which means all our domain experts have more in depth and concrete knowledge over the solutions compared to their compatriots from other enterprises who spend scattered periods of time across different applications of multiple vendors
- We ourselves have originated from an organization which has successfully implemented & leveraged upon these leading solutions. Thus we are well versed with the problems arising out of any change initiative in an organization, and are fully equipped to cope with such problems using our expertise over change management in a compassionate manner.
With most of our professionals already having firsthand experience & expertise of program implementations & handling change management issues, we are capable of providing est of breed implementation & training services. Our professionals are equipped with most sophisticated techniques & business know how to help our customers successfully plan, implement & move over to a new system in the shortest possible time period. In the past our teams have registered record implementation times and are known for their proficiency in providing superior quality implementation & post implementation support services.
Enterprise Services Portfolio
MSL partners you throughout the cycle of planning, introducing, stabilizing, optimizing & upgrading the enterprise business solutions to ensure speedier and efficient realization of business goals. Our methodical enterprise application service portfolio coupled with our rich business expertise ensures your smooth transition from old to new system and maximum leverage of the solution through better optimization of system capabilities.
The enterprise application services offered by MSL include:
Assessment: MSL helps you assess your business requirements in a systematic manner, find a suitable and scalable solution, evaluate the integration & interoperability of the selected solution with existing IT infrastructure & lay out definite process map with specific role definitions.
Deployment: Once the plan for solution roll-out is in place, we use our resource scaling proficiency and business expertise for optimum and timely deployment of resources to ensure speedier implementation cycles & faster ROI realization. Our strong team of domain specialists is there to provide a smooth & disciplined implementation methodology honed from many years of experience to control risk and ensure your project is on time and on budget. Furthermore through our first hand experience of change management and a compassionate approach towards technology initiatives facilitates a hassles & uncertainty free transition to the new system.
Customization: Every industry & business model has some distinct & critical business processes and functions which are essential for its survival & growth. Based on the open SOA (Service Oriented Architecture) & industry specific standardized application frameworks, our domain experts can help you in tuning-up of your enterprise applications in a manner which gives you maximum benefits and delivers enhanced value out of your solution. The solution customization services offered by Merino Services Limited lets you mold the enterprise application framework as per the existing compliance framework & industry specific needs. Through our exceptional expertise over region based localization, we help you dig out the best ROI from your system. Our industry specific customization lets you enhance your existing application framework and add customizations without incurring significant long-term costs.
Support & Maintenance: To realize actual benefits out of your enterprise solution the most critical phase is post implementation stabilization period. It is essential that in this period your support team and end users get timely & accurate information support by connecting to specific domain experts to help them solve business issues. Through its 24 x 7 availability of customer support services, superior quality feedback and prompt updates about modifications, new features, documents & resources MSL acts a an enabler for your business during those testing times of migration and stabilization over a new system.
We strive to make every IT initiative of our customers an enriching and beneficial venture through exceptional connectivity to right resources and a rich pool of talented and experienced support experts.
Our advanced and fully equipped Application Management Services enable you to leverage upon your enterprise & business applications with lowest possible cost of ownership. With our dedicated & experienced team to offer you on-shore / off-shore management of all your infor & other third party applications, customizations & integrations, you get optimum value from your IT infrastructure at reduced cost of ownership.
Optimization: Through the highly methodical system review and process optimization services MSL lets you explore the complete range of functionalities & applications offered by the standard and customized enterprise solutions. Through continuous process enhancement, process optimizations, add-on functionalities & process extensions we help you to lower your cost of ownership, improve efficiency of processes, increase the productivity and add value to the growth of your enterprise. Our experts help you in realizing maximum benefits out of their business solutions through application roll-outs to new locations & extending the scope of processes.
Many a times our customers who are already working in ERP integrated environments face bottlenecks in certain processes which leads to reduction in the overall system performance & efficiency. MSL offers its expertise through tailor made ERP solutions developed with a focus on the customer specifications & help our customers in optimizing their ERP performance.
Upgradation: With continuously evolving technology, rapidly changing business environment & fluctuating customer demand, the roll-out to optimization periods are shrinking fast. The specialized upgradation services offered by MSL provide you the required agility, responsiveness and flexibility to upgrade your enterprise systems and applications in a faster, efficient & cost-effective manner. Our skilled domain experts with years of knowledge and experience over system upgradation management equip you to take strategic & operational initiatives in a highly competent manner. For further details on our enterprise services revival & upgradation services please visit Upgradation & Revival / Reimplementation