IBM Filenet

Managing content-driven business processes
Business process management (BPM) software gives you powerful capabilities for connecting content, people and systems across the enterprise. As an integrated part of your enterprise content management (ECM) system, BPM solutions can help you achieve business advantages by streamlining and optimizing your content-intensive processes.

But building process applications that meet the requirements of both information and people-integrating with varying content management systems and developing flexible user interfaces-can be a challenge. To reap increased value from BPM, organizations need to be able to build these applications more quickly and easily.

IBM FileNet Business Process Manager 4.5 software, the solution designed to speed and simplify building and integrating BPM applications for your business processes, regardless of your content repository starting point. The software is the core product in a family of FileNet BPM offerings that enable organizations to manage the entire business process improvement life cycle from modeling and simulation to execution, analytics and monitoring for optimization.

FileNet process portfolio is an integral part of the IBM ECM platform, providing integrated content and compliance solutions to enable content-centric process management.

Enabling the dynamic enterprise with agile ECM solutions
FileNet Business Process Manager is a key element in creating an agile, adaptable ECM environment necessary to support a dynamic organization that must respond quickly to change. Agile ECM solutions using IBM technologies bring together capabilities for process management, content management, regulatory compliance and legal discovery. These flexible, extensible solutions and the ability to leverage these capabilities in an integrated environment can help you align key functions to your challenges and opportunities.

Agile ECM can help you optimize processes. Leverage content from a variety of repositories. Reduce operational costs. Better manage compliance risks. Comply with regulatory controls. And achieve greater speed to market and business innovation.

Delivering real-world benefits for a range of business needs
Organizations across industries-from banking to insurance to government and more-already have realized significant value from FileNet BPM solutions. They have used these solutions to solve a range of business problems, including:

• Streamlining the accounts payable process to handle more invoices quickly, easily and accurately to improve cash flow and fiscal responsibility.
• Capturing and reviewing an insurance policy in minutes and automating the flow of the policy through different departments to improve employee efficiency and reduce the per-policy cost.
• Streamlining review of loan applications to reduce response times from days to just minutes, improving customer service levels.
• Automating the fulfilment of vital record requests to respond more quickly and with greater accuracy.
• Moving claims cases quickly from filing to settlement by implementing specific business rules to facilitate faster resolution.

FileNet BPM portfolio has also helped organizations achieve significant return on investment (ROI) with real-world results, including:

• Improvements in productivity as high as 140 percent.
• Reductions in decision cycle time from 7 days to 7 minutes.
• Qualification for early-payment discounts by automating the monthly payment of more than 30,000 invoices.
• Reductions in human resources cost of US$1 million by providing automated services and self-service resources.
• Savings throughout the organization of US$3 million a year by driving high-performance processes and optimized workflow.

Improving process management with new tools for the enterprise
You can achieve business benefits across the enterprise by leveraging new capabilities in FileNet Business Process Manager Software.

• Improvements in process modeling and design tools, along with the use of Web 2.0 technology, mean applications at lower cost and with improved time to value-for the agility business demands.
• Collaboration capabilities empower business users to participate in the standards-based modeling and design of their processes-and to collaborate with IT staff in building applications based on those models.
• Development and collaboration tools help meet the needs of business and IT stakeholder’s better and faster-nurturing innovation and helping to improve user experiences and adoption.
• Integration with IBM Content Manager software means you can use information in Content Manager to initiate FileNet processes-and use FileNet processes to operate on active Content Manager software-based content-without having to migrate content

You also get BPM benefits that include increased visibility and control of business processes for enhanced business performance management, and the ability to leverage ECM capabilities such as content management, compliance and discovery within business processes.

Involving more stakeholders for more effective development
Communication and collaboration between business people and IT staff are critical to effective application development. People can become frustrated and organizational goals can become blocked when stakeholders can’t convey business needs and translate them into effective technical solutions. FileNet Business Process Manager Software is designed to bridge the communication and collaboration gap-by involving both business and IT in the development process.

FileNet Business Process Manager empowers business users to participate in the standards-based modelling and design of their processes, and to collaborate with IT staff in building applications based on those models. The resulting collaboration can result in a range of benefits, including:

• Faster development because business requirements-expressed as process models-directly drive applications.
• Enhanced usability, faster buy-in and greater appeal for end users.
• The ability to focus valuable business and IT resources on strategic projects instead of tactical issues.
• The potential for increased innovation arising from collaboration

FileNet Business Process Manager can be a key player in developing solutions that can make the business and its ECM environment flexible and more responsive to business demands.

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