ERP and CRM for Hospitality Industry – Consulting & Implementation
One of the most prominent and credible industry in terms of service offerings is hospitality industry. In this Industry, IT plays a vital role in changing the capabilities into the excellence of work. Hospitality Industry delivers the promise and overcomes many challenges faced throughout. Its implementation of various systems and anticipating the future increases the offerings accurately with flexible decisions that accommodate the customers accordingly. The areas of hospitality i.e. accommodation, food and beverages, travel and tourism get better with improvement in various inefficiencies and reducing the supporting cost through enormous technology. Therefore, the solution should be designed in such a way that it can be controlled and managed strategically. Merino Services arranges their solution with the web services which ensures the capacity to upgrade the industry as a whole.
So, some of the solutions being elaborated are:
- Improving the decision making.
- Customer relationship management application and expansion in technology work simultaneously.
- Reducing the responsive time.
- Training will get simplified for high turnover departments.
- Reduction of manual and paper process.
- Accessing to various policies, benefits or govt. regulations get simplified.
- Better knowledge should be provided to the front line employees because they meet up the customers directly.
- Flexible reporting time and decision making for all the departments.
- Results being highlighted timely and accurately.
- Level of services gets reformed due to reduction in barriers and innovation in technology.