SAGE
Sage is a leading supplier of business management software solutions and services to 5.8 million customers worldwide. From small start-ups to larger organizations, SAGE makes it easier for companies to manage their business processes.
Philosophy
SAGE helps customers run their businesses more effectively, helping them to gain greater insight into their business activities and providing them with lasting benefits by automating their business processes.
SAGE develops, sell and support business software that automates business processes. The core of their products cover accounting, however SAGE is not just about accounting software. SAGE product range includes:
- Accounting
- Payroll
- Customer relationship management
- Financial forecasting
- Job Costing
- Human Resources
- Business Intelligence
- Taxation and other products for accountants
- Business Stationery
- Development platforms
- E-business
- Payment processing
The support service and aftercare they provide to the customers continues to be the cornerstone to success. Sage offer customers:
- A support contract to enable a rapid response to their queries from a trained technical product expert
- Specialist advice lines on critical business topics such as Human Resources and Health and Safety*
- Training on Sage products to enable users to get the maximum out of their software
*only available in some countries
Customers
Sage offer outstanding customer service and the customer-centric approach are designed to engender customer loyalty, whilst at the same time setting them apart from competition. The quality of products and service encourages recommendation by the customers, as well as by over 40,000 accountants in practice.
5.8 million Customers are the base of SAGE strong competitive advantage. A dynamic source of product upgrades and migrations as their businesses grow, and their support contracts provide a strong flow of recurring revenues.
Each year, their customer base grows through organic growth and additions through acquired companies. Their dynamic and growing customer base is proof of the quality of the products and services.
Key facts
- Global company with over 5.8 million SME customers worldwide
- Over 14,500 employees
- Over 36,000 customer support service calls daily
- Global network of over 30,000 reseller partners and 40,000 accountants
- 1.7 million support service contracts, of these, 1.1 million offer a combination of support/maintenance and other services
- Highly cash generative business which has consistently delivered strong operating margins
- Organic growth (excluding acquisitions) of 3% for the financial year ended 30 September 2008 (prior year restated at constant exchange rates to facilitate the comparison of results)