Services Overview

Creating maximum value for customers and delivering excellence.
The success of any IT initiative does not only depend on the suitability and selection of the solution, but more by the selection of a strategic service provider who can help the enterprise realize its business specific goals from that initiative in the most efficient & effective manner. Decisions regarding an enterprise level process remodeling or changeover through introduction of a business application has far reaching strategic consequences. With substantial investments in terms of cost, time & efforts in introducing & establishing an enterprise-wide system the stakes are fairly high and there is not much room for failure which can turn out to be a horrifying experience. Most companies want to associate themselves with a provider which can deliver desired value out of their investments in business applications in most effective and efficient manner through exceptional amalgamation of the new system with the existing structure to reap maximum benefits.

MSL with its rich talent pool of experienced and highly motivated domain experts, sound understanding of local business environment & regulatory frameworks & a strong ability to utilize the business specific knowledge to deliver superior quality technology solutions has proved it time and again why it has the maximum customer retention rate among service providers.

MSL strengthening its policy of exclusivity of principal partner has over the period garnered the in-depth, hands-on experience & expertise across the complete Infor offering of solutions and technologies to emerge as the most suitable & well-qualified service provider for enterprise applications ranging from ERP, CPM, BPM, SCM, SRM, CRM, PLM to business specific Enterprise asset management solutions.

We believe in service partnering with our customers rather than acting as an outside agency acting as a service provider. We take a compassionate view of your business needs & then mobilize right resources & professional expertise to identify the underlying opportunities & drive the business process improvements.

We are poles apart from a normal software organization as we ourselves have originated from an organization which has successfully implemented & leveraged upon these leading solutions. Thus we are well versed with the problems arising out of any change initiative in an organization, and are fully equipped to cope with such problems using our expertise over change management. We are dedicated to add that human touch to the technology solutions which makes any initiative a simple & enriching experience for our clients.

MSL partner's you to add value over:

• Need assessment process
• Alignment of needs with business specific goals & strategies
• Evaluation and assessment of preparedness for business process remodeling
• Optimizing your choice of right solution
• Reduce the cost of ownership for your business solutions
• Reduce risk
• Speed up the ROI cycle from new projects
• Keep pace with evolving business priorities
• Manage change in most responsive manner
• Maximizing ROI from existing IT infrastructure and process models
• Improving efficiency and productivity of your work-force, processes & functions
• Improving the agility, health & responsiveness of your strategies through informed decision making

The service verticals offered from the house of MSL and led by a team of highly experienced professional equipped with up to the minute information replenishments includes:

• ERP Readiness & Health Check
• Enterprise Services
  • Implementation
  • Customizing
  • Support & Maintenance
  • Migration
• Upgradation & Revival / Reimplementation
• Post-Implementation Support & Services
• Business Intelligence
• Hardware and Networking
• Business Process Consulting

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