Companies of all sizes are continuing to adopt complex enterprise applications such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Performance Management (CPM), Business Process Management and e-commerce. The task of managing these applications can be daunting but critical to the operational and revenue success of the company, which is why more organizations are considering outsourced Application Management Services (AMS).
Merino as your Partner-2-Progress offers comprehensive, flexible and cost effective Application Management Services (AMS) to you.
Merino Services's Application Management Services can help companies like you to strengthen your competitive position by reducing your cost of ownership while improving business performance. Our deep industry expertise, technical expertise in various Enterprise Applications, and efficient global delivery capabilities combine to bring businesses an SLA based model that incorporates proven methodologies and best practices to enable continuous quality improvement of services at optimum costs.
Packaged applications for the enterprise have steadily increased in power and functionality. As a result, these applications are more deeply ingrained within enterprises than ever before. Thus Merino Services as Partner-2-Progress ensure you the following AMS:
- High availability
- High performance
- Rapid response to changing business conditions
- 24 x 7 support for widely dispersed groups of users
In an organization the complexity of packaged enterprise applications increases with time, however. Some companies have a large enough IT staff and budget to successfully manage these complex enterprise applications while guaranteeing acceptable levels of service, but many other companies struggle merely to maintain the IT status quo, never mind devote precious resources to initiatives designed to grow revenue and profitability.
Running an IT department that keeps a company agile enough to rapidly adapt to changing business conditions is a major challenge all by itself. Doing that, while focusing energy on managing applications can be more responsibility than many IT organizations will prefer to take on. Part of the challenge is that often the IT department has responsibility for applications that are central to furthering a company's business objectives. It makes little sense for IT staff to invest time and resources in standard business applications, such as ERP, CRM, BPM, EAM etc, when that work can be outsourced, enabling IT to focus on applications that will help grow the enterprise.
Manage Business Challenges
Merino Services's Application Management Services helps its customers overcome several challenges, such as:
- Winning the Talent Wars: Merino Services's rich talent pool with years of rich experience across various Enterprise Applications and Industry verticals is a dependable option for you to win talent wars
- Bulletproofing Service levels: When the application is the business, the cost of downtime or even poor performance can be huge. Merino Services's SLA based commitment as part of Application Management ensures you high uptime and availability of the applications
- Keeping Business Aligned with IT: As part of AMS, Merino Services offers you to regularly fine tune your Enterprise Applications to the changing business needs. Your Business users can concentrate on their core function of increasing revenue and profitability for the organization and Merino Services consultants takes up the responsibility of ensuring synchronization between Business and the Business Applications
- Extending Support Globally: Merino Services's 24 x 7 AMS model ensures its customers a centralized globally available support facility. This helps customers reduce Application Management Cost, Knowledge Management cost and availability challenges
AMS Components
Merino Services offers the following facilities to you as part of Applications Management Services
- Help Desk Support: Merino Services offer round-the-clock help desk coverage for Enterprise Application users in your organization. Our help desk staff continually assesses opportunities for improvement in incident management and call resolution through training programs for help desk staff and business users, and through updates to support tools
- Functional and Technical Support: Merino Services's functional and Technical consultants leverage their experience across multiple engagements and domains to assist your business process owners in change management initiatives. Their expertise extends across various Enterprise Applications mentioned below:
- Enterprise Resource Planning (Infor ERP LN, Baan IV, Baan V, SAP, Oracle E Business Suite)
- Performance Management (Cognos and Business Objects)
- Business Process Management (IBM Filenet and Fujitsu IBPM)
- Customer Relationship Management
- B2B and B2C Applications (with platforms like Java/J2EE, .Net)
- Enterprise Asset Management (Maximo, Datastream)
- System Administration and Monitoring: Merino Services's system administration team supports implementation and rollout for new projects through system configuration support and transport management, while our monitoring team uses standard tools provided by various Enterprise Software vendors to monitor performance and execute corrective and routine maintenance activities such as backup and archival.
Flexible Engagement Option
Merino Services offers following Flexible options to the customers to support of the above mentioned solutions:
- Fully Outsourced Application Management Services: The Merino Services assumes full responsibility for your application infrastructure in secure Environment and guarantees application performance, scalability, reliability, security, continuity, and compliance. This option is available to the customers in following flexible options:
- Fix Cost Application Management (8x5, 8x7 and 24x7)with dedicated resource pool available On Site / offSite / Off shore
- Time and Material Management (8x5, 8x7 and 24x7)with dedicated resource pool available On Site / offSite / Off shore
- On-demand Services: This Flexible support model for Enterprise Applications lets you select and pay for only those support services needed. You can chose to utilize Merino Services's services as per their skill or business requirement. You have following flexible options to engage Merino Services:
- 100 Hours per Quarter Support Pack with hourly ratecontract for extra usage (Off Site / Off Shore)
- 400 Hours Annual Support Pack with hourly ratecontract for extra usage (Off Site/ Off Shore)
- Rate Contract ( On Site)
Merino Services takes AMS benefits to a higher level by using proprietary tools to automate many labor intensive processes. Coupling these automated tools with a productized service offering that leverages the economies of scale inherent in a shared services support model. You are provided access to such tools to manage your Application Management Services requirement with Merino Services consulting teams.